General Information & Policies

On-Site Amenities

  • Guest computer
  • Wi-Fi throughout the building
  • Stone’s Throw gathering space with fireplace
  • Community room for meetings and events
  • Gift shop
  • Free popcorn in the Stone’s Throw on weekends

Smoking

East Bay Suites is pleased to offer a Smoke Free Environment including all balconies and patios.

Check-in and Check-out

Check-in is at 3:00 p.m. and Check-out is at 11:00 a.m.

Rate Policies

  • Credit Cards – We accept Visa, MasterCard, American Express and Discover
  • Midweek Stays – Midweek rates apply to reservations Sunday – Thursday except for holidays.
  • Weekend Stays – A two night minimum is required on all weekends.
  • Holiday Stays – Holidays require a three night minimum. See below for details. No coupons or discounts apply during this time.

Request Policy

We do our best to accommodate any room requests however we do NOT guarantee a specific bed size, location, or specific suite number. We do guarantee a specific room type i.e. One Bedroom, Two Bedroom, Three Bedroom, Studio Etc.

Resort Holidays

  • Martin Luther King
  • Presidents Day
  • Memorial Day
  • 4th of July
  • Dragon Boat Festival
  • Fisherman’s Picnic
  • Labor Day
  • Thanksgiving
  • Christmas
  • New Years

Deposit

At the time of booking a deposit for the amount of one night’s stay plus tax and fees will be charged to your credit card. This deposit will be refundable, minus a $30 cancellation fee up until 7 days prior to arrival.

Cancellations & Refunds

Cancellation Policy – Cancellations made 7 days or more before non-holiday arrival will be refunded deposit less $30 bookkeeping fee. For cancellations less than 7 days before arrival, deposit is nonrefundable. Christmas/New Years reservations are non-refundable after December 1st. If cancelled prior to that, deposit is refundable less $30 bookkeeping fee.

We do not accept cancellations due to weather.

We do not accept cancellations over the internet via email.

Cancellation policy for the Fisherman’s Picnic Weekend: Cancellations made after July 1 for stays during Fisherman’s Picnic, the room deposit is forfeited.

All rates are subject to a resort service fee and state tax. The service fee covers resort programs including complimentary movies, guest computer, Wi-Fi throughout resort property, copies & faxes, library, games, bikes, snow shoes, complimentary firewood, S’more fixins, area maps, seasonal shuttles, on-site yoga classes, local newspaper, naturalist program/guest speakers, local pool and fitness center passes, seasonal entertainment, crafts, Wii, gas grill, Stone’s Throw community space, Popcorn Fri/Sat nights, lawn games and other resort activities. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the cancelation request.

RESERVATIONS:
(800) 414-2807

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  • ”Extremely nice staff and go out their way to make your stay welcome.”

    - Matt N. on Facebook-

  • ”Any time I'm over stressed or tired, I remember the all the joys of staying at East Bay Suites...”

    - Mary Z. on TripAdvisor-

  • ”Great place to stay and would definitely stay here again!!!”

    - David S. on TripAdvisor-

  • ”I highly, highly recommend this location for couples, families, even probably for a single person on retreat.”

    - VBR on TripAdvisor-

  • ”We LOVE East Bay! ... the condos are great, the location is awesome, and the staff is amazing!”

    - brattykid on Trip Advisor-

  • ”Fabulous Location and Views.”

    - WildFan on Trip Advisor-

  • ”Awesome North Shore Experience. What a fabulous place, what a wonderful mini-vacation!”

    - VBR on Trip Advisor-

  • ”Excellent Service. We've stayed here three times now and each time had excellent service.”

    - Matt N on Trip Advisor-

  • ”Nice place, excellent views. This is our second stay at East Bay Suites and would recommend it to anyone.”

    - Chris S. on Trip Advisor-

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